Password Recovery

DEPGreenPort's Password Recovery function allows you to gain access to your DEPGreenPort account if you have forgotten your password. In order to use this function with your account you must have already chosen a "Password Recovery Hint" question and supplied the corresponding answer. If you have not set up a Password Recovery Hint you must call the DEPGreenPort help desk to have your password reset.

The procedure works as follows:

  • You supply your DEPGreenPort account user name or email address.
  • You will be shown the Password Recovery Hint you have chosen for your account and will enter the answer to the question.
  • If you supply the correct answer the password reset link will be emailed to the email address on record for your account.
  • Once you receive the email containing password reset link you can change your password by clicking on the link and follow the instruction provided on screen.